FAQ

Booking Window / Cancellation Policy

The online booking window closes 5 minutes prior to the class time, if you are coming live you are welcome to drop in up to the time of class. Cancellation policy is before 9pm the previous day: If you are on a credit package cancellation will result in loss of credit. In Studio Only Members will be charged $15 for a late cancel or no show.

Arrival Time

Please do your best to arrive on time (or a little early!) for class! Class cut off window is 5 minutes after the start of class and it is possible you will be locked out! Download the FORMAT App for easy check in – you can check yourself in once you’re within distance of the studio.

What should I wear?

Wear clothes that you feel comfortable sweating in. Socks are REQUIRED for all Barre classes. Sneakers are REQUIRED for both HIIT and Strength classes and strongly recommended for HIITBarre.

Public Transportation and Parking

We are located less than a 5 minute walk from the Red Line Broadway T Stop. Cross the street so you are looking at Woorden All, then walk past The Cambria Apartments and turn right. You’ll see us from there! We do not have dedicated parking spots; there is minimal street parking in the area.

Age requirements

You must be 13 years of age to participate in FORMAT classes

Can I take class if I have an injury?

You are still welcome to take class if you are working with an injury or limitation, please arrive to the studio early so you can let your instructor know and we can help to provide you with the appropriate modifications

Can i take class when i’m pregnant?

Absolutely! Let your instructor know privately before class or via email and we will help you modify the class. Above all, listen to your body!

Do I have to have my camera On in a Livestream Class

We would LOVE for you to have your camera on, it helps us give you verbal modifications that keep you safe and make you stronger more quickly. It also adds to the group dynamic for both you and us! Of course if you don’t feel comfortable having your camera on for any reason feel free to keep it off.

How to sign up for a livestream class

You can purchase a single livestream class via our pricing page; once you’ve purchased the class sign up for the FORMAT Virtual Option of the class via our website or the FORMAT Fitness Booking App. Once we check you in to class the credit will be activated and you will be able to access the class via the livestream platform

How to reserve class for a guest?

Click on the class you would like to reserve for the guest. Change “Reserving For” to “Guest,” choose the payment option from the dropdown menu, members with guest allowances will simply select their membership option. If there is no payment option available add one by selecting “Buy New Membership or Credit.” We strongly suggest that before reserving your guest you have them create an account so they are able to sign the waiver and we can convert them in our system. You can also reserve a guest on your class package!

What’s your cell phone policy?

Please try to distance yourself from your phone for the hour you are in class. It truly increases the mental benefits.

Do You Have a Student Discount?

Yes! Email us info@formatlive.com for more information.

How do I access the Livestream + On Demand Platform

You can access the platform two ways: (1) www.formatlivestudio.com the platform works best on a laptop on a chrome browser (2) the FORMAT Virtual App is the easiest for use in a gym or any kind of travel. You access both platforms with the same email and password as your FORMAT booking account

Can I use my Membership or Credits at Both FORMAT locations

Yes, credits and memberships work across both locations; please be mindful that you are signing up for the correct location to avoid confusion at check-in!